Terms of service

Overview

Welcome to PantryVela! The terms "we", "us" and "our" refer to PantryVela. PantryVela operates this store and website to bring you clever, problem-solving kitchen and household gadgets (the "Services"). PantryVela is powered by Shopify.

By visiting or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Services.

1. Products

We make every effort to display our products accurately, but colors and appearance may vary depending on your device. Product descriptions may change without notice, and we reserve the right to discontinue any product or limit quantities offered.

2. Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is accepted once we confirm it and your payment is processed. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after acceptance. If we cannot fulfill your order, we will notify you using the contact details you provided.

Purchases are for personal or household use only and are subject to our Refund Policy.

3. Prices and billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as shown in your order confirmation email.

4. Shipping and delivery

Most orders ship from our US warehouses and typically arrive within 3–8 business days; items that ship from our international partners typically arrive within 7–15 business days. See our Shipping Policy for details. Delivery times are estimates and not guaranteed.

5. Returns and refunds

See our Refund Policy for details on returns, exchanges, and refunds.

6. Privacy

Your use of the Services is also governed by our Privacy Policy.

7. Prohibited uses

You agree not to use the Services for any unlawful purpose, to infringe intellectual property rights, to submit false or misleading information, or to interfere with the security or operation of the store.

8. Limitation of liability

To the maximum extent permitted by law, PantryVela shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.